Alphanex uses exclusively strictly necessary technical cookies for the operation of the service. We do not use profiling, advertising or third-party tracking cookies. Your consent is not required for the cookies we use.
Cookies are small text files that websites store on your device (computer, smartphone, tablet) when you visit them. They are read back by the browser on each subsequent visit and serve to make the site "remember" some information about the user or session.
In addition to actual cookies, there are similar technologies such as localStorage and sessionStorage of the browser, which allow information to be saved locally without sending it to the server on every request. Alphanex also uses these technologies to improve interface performance.
Cookies are classified based on:
Alphanex uses only necessary first-party technical cookies and third-party technical cookies limited to the payment process (Paddle).
| Name | Type | Purpose | Duration | First/Third party |
|---|---|---|---|---|
session_token |
Technical | Keeps the user authenticated between pages. Without this cookie it is not possible to remain logged into the platform. | 30 days (or until manual logout) | First party |
In addition to cookies, we use the following local storage technologies in the browser:
| Key | Storage type | Purpose | Duration |
|---|---|---|---|
alphanex_theme |
localStorage | Saves the user's theme preference (dark/light) | Permanent (until manual deletion) |
alphanex_layout |
localStorage | Saves the platform layout preferences (panel sizes, visible columns) | Permanent (until manual deletion) |
alphanex_chart_settings |
localStorage | Saves the user's chart settings (preferred timeframe, active indicators) | Permanent (until manual deletion) |
| Temporary session data | sessionStorage | Temporary interface state during the session (e.g. active filters, scroll position) | End of browser session |
Data in localStorage remains exclusively in your browser and is never transmitted to our servers. It only serves to improve your user experience by avoiding having to reconfigure preferences at each access.
The third parties that may set cookies on your device through Alphanex are the following:
| Provider | Purpose | Type | Notice |
|---|---|---|---|
| Paddle.com Market Ltd | Checkout management, subscription verification, payment fraud prevention. Active only when you open the purchase window or subscription management. | Technical / payment necessary | Paddle Privacy Policy |
| Tawk.to Inc. | Live support chat on the homepage. Tawk.to sets technical cookies to maintain the chat session and collects technical data (IP, pages visited, session duration) necessary for the operation of the support service. Active only on the alphanex.io main page. | Technical / customer support | Tawk.to Privacy Policy |
Paddle acts as Merchant of Record: it autonomously manages payment data in compliance with GDPR and its own security standards (PCI DSS). We do not have access to credit card or bank data entered into the Paddle checkout.
Tawk.to acts as data processor for support chat data. Conversations may be retained by Tawk.to according to its own Privacy Policy. You can contact support anonymously without providing personal data.
We explicitly confirm that Alphanex does not use:
The third-party cookies present (Paddle for payments, Tawk.to for support) are exclusively technical in nature and strictly necessary for the functions indicated in section 4. They are not used for advertising profiling.
You can manage, block or delete cookies through your browser settings. Below are the instructions for the most common browsers:
To delete localStorage and sessionStorage of the browser, you can use the Developer Tools of the browser (F12 › Application › Storage) or clear browsing data including "Site data".
Disabling the session_token cookie prevents the maintenance of the access session. You will have to re-enter credentials at each visit and you will not be able to use platform features that require authentication.
Deleting localStorage results in the loss of saved preferences (theme, layout, chart settings), which will return to default values. No backtest or strategy data is lost, as these are saved on the server.
Blocking Paddle cookies prevents the operation of the checkout for purchase or management of subscriptions.
Technical cookies strictly necessary for the operation of the service do not require user consent under applicable regulations (Swiss Federal Telecommunications Act — FTA, and EU ePrivacy Directive 2002/58/EC as interpreted by supervisory authorities).
We do not install cookie consent banners because we do not use cookies that require them. If we were to introduce unnecessary cookies in the future, we will update this policy and implement an appropriate consent system before their use.
We may update this Cookie Policy to reflect changes to the cookies used or applicable regulations. The date of the last update is indicated at the top of the document. For substantial changes that introduce new unnecessary cookies, we will inform you by email or notice on the platform before their activation.
For questions about this Cookie Policy or the processing of your data:
For more details on the processing of personal data, consult our Privacy Policy.